Overview
Returns are accepted strictly in accordance with our Return Policy.
Custom-ordered products are non-returnable except in cases of verified defects.
Return shipping costs for international orders are the customer’s responsibility unless the item is defective or incorrectly supplied.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Shipping returns
To return your product, you should mail your product to: nfo@quantumcontrols.ae
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@quantumcontrols.ae for questions related to refunds and returns.